Returns- (Must apply through online account)
Returns will be accepted if customer changes mind or experiences sizing issues when purchasing online within 14 days from the date of invoice.
For a return to take place the products must be in the same condition as originally received and include original packaging, swing tags/labels. Original packaging cannot be altered and the return must be in a seperate box or satchel. If items are not received in original condition, a refund will not be processed.
Your refund will be issued through the same payment method used to make the original purchase, excluding the shipping cost. If the original order amount was over $149 and qualified for free shipping, $14.95 will be deducted from any refund amount as is the cost incurred on the original shipping. We recommend using a trackable method of postage as we do not accept responsibility for parcels until they arrive in our warehouse.
Returns will only be processed if applied for and approved through the online login. Returns will be freighted to the store at the customers expense.
Due to health regulations, we are unable to accept returns for underwear, socks, headwear, face masks, gloves, ear muffs, and disposable coveralls.
Please note: Sale Items will not be eligible for refund or exchange.
Faulty Products-
Please email Tradies Workwear and Safety at info@tradiesworkwearandsafety.com.au with images of the fault so we can determine next action.
Cancellations/Incorrect Goods-
Any order cancellations will incur a 5% administration/cancellation fee.
Please let us know within 14 days of receiving your order if items do not match as originally ordered, please email: info@tradiesworkwearandsafety.com.au